• OperatorOperator
  • OperatorPanel

Day 2: Wednesday 28th October

  • 09:00

    • Chair:

  • Angela Stainthorpe, Senior Research Analyst, Informa Telecoms & Media

OPTIMISING ROAMING REVENUES

  • 09:10

    • Open Connectivity Roaming: Connect to One, Get All

  • Giorgio Miano, Vice President, Roaming Coverage and VAS Syniverse Technologies, Inc

    • + expand

    • Business Challenges addressed by Open Connectivity Roaming Hubbing
    • Business Opportunities opened up by Open Connectivity Roaming Hubbing
    • What's the solution?
    • Open Connectivity business model
    • Open Connectivity case studies
    • Next steps for operators to implement Open Connectivity
  • 09:40

    • Launching a Successful Hub: Vodafone Case Study

  • Michael Brill, Senior Marketing Manager, Hub Services, Vodafone

    • + expand

    • Understanding the roaming hub business case
    • Discussing the key components of the roaming hub
    • Improving roaming margins through effective implementation
    • Gauging the impact of this change in approach from 'each man for himself' and this new group dynamic
    • Determining the main success factors for a beneficial hub
  • 10:10

    • Examining Methods to Maximise your Roaming Business Potential

  • Stephen Breen, Senior Product Manager, Belgacom ICS

    • + expand

    • Leveraging key tools and technologies to maximise revenue & service impact
    • Hubbing and GRQ - Understanding their benefits for your day-to-day Roaming and Messaging business
    • Voice CLI - A useful enabler to increase voice roaming volumes and deliver customer satisfaction
    • An insight into BICS' Hubbing Experience to-date
    • Conclusions
  • 10:40

    • Networking Break

  • 11:10

    • Successfully Marketing the Roaming Hub as a Flagship Operator Portfolio Product

  • Eric Masseboeuf, Senior Director, Marketing Wholesale, Orange France
  • 11:40

    • Examining the Business Case for Investing in Global Roaming Quality (GRQ)

  • David Maxwell, Open Connectivity Project Director, GSMA

    • + expand

    • Understanding why a framework for improving roaming service quality is needed
    • Exploring what's available from GSMA to improve roaming quality
    • Analysing the commercial motivation of GRQ investment through business case development
    • Operator pair case study: Reviewing the benefits of roaming quality investment.
  • 12:10

    • PANEL DISCUSSION: Calculating the Actual Cost of Roaming to the Operator: Where can Savings and Concessions Be Made?

  • Pradeep Bhardwaj, Chair, Hubbing Provider Interworking Group, GSMA
  • Jim Martinek, Consultant, Wireless Telecom Consulting
  • Dr. Richard McBride, Director of Settlement Strategy, Intec

    • + expand

    • Understanding and calculating the real roaming cost
    • Decreasing operational costs through contract negotiations and new partnerships
    • Understanding low cost operator models and how these strategies can be applied across the board
    • Assessing whether regulation helps or hinds operator efficiency
    • Passing savings to the customer through reduced roaming costs or improved network infrastructure
  • 12:55

    • Networking Lunch

  • 14:15

    • Analysing Strategies for Deploying Effective Steering Techniques to Control Inbound and Outbound Roaming Traffic

  • Jack Mannetje, Head of Commercial Roaming, O2

    • + expand

    • Taking advantage of bilateral agreements to best target customers via steering
    • Understanding how to build preferred partnerships which work
    • Negotiating the steering agreement
    • Successful techniques for traffic steering onto preferred networks to improve IOTs and service
    • Avoiding accidental roaming near borders
  • 14:45

    • Discovering, Steering and Securing Roamers to Increase Operator Revenue in a Tightening Market

  • Esko Freese, Director, Product Management, BU SIM-OTA, SmartTrust

    • + expand

    • Traffic steering to guide roamers to cost effective networks
    • Making the most of wholesale agreements with partners
    • Marketing in inbound roamers
    • Utilising location based services
    • Providing a virtual home environment for roaming customers
  • 15:15

    • Assessing how MVNOs are Differentiating their Service Offerings via Roaming

  • Coen van Breda, CFO, Truphone

    • + expand

    • How MVNOs are using roaming to their advantage
    • Assessing the role of local 'SIM only' offerings
    • Gauging how MNO are dealing with the emergence of MVNO roaming operators
    • Customer focus: How MVNOs are segmenting the voice, SMS and data markets to their advantage
    • Tacking technical implementation difficulties
  • 15:45

    • Networking Break

  • 16:15

    • PANEL DISCUSSION: Understanding Bypass Roaming Applications on the Handset - Threat or Opportunity?

  • Ewan Sutherland, Consultant, International Telecommunication Union
  • Zeev Lerner, CEO, MailVision
  • Coen van Breda, CFO, Truphone

    • + expand

    • Examining the technologies now available to customer
    • Analysing how handset manufacturers are embracing the change
    • Understanding how operators can take advantage of new aps
    • Tackling user experience issues: make it simple stupid
    • Assessing whether operators can build these technologies into a successful and lucrative business model
  • 17:00

    • Creating an Alternative Roaming Experience as Customers Become Savvy with their Spending

  • Sherry Madera, CEO, Ionic Advisors, UK

    • + expand

    • Assessing the alternative ways to roam: what options are out there for consumers?
    • Offering more through promotions to protect long-term revenue
    • One-off payment strategies for roaming consumers
    • Determining the competitive edge: price vs. QoS
    • Examining SIM only offerings/override numbers/other platforms
  • 17:30

    • Close Day 2